Clow says that his mother was taken to the hospital after a fall in February of 2021. It soon became apparent that she would need long-term care. From the moment he stepped into Greenbrier, he felt supported throughout the process. The staff took time to explain everything, there was communication, and he could sense a different culture brought on by Welcome Home. “The theme is people acting like human beings. Not corporate employees or people checking boxes. Greenbrier, even though it is a family-owned facility, I would call it a family-led facility. They really did strike me as being a family of caregivers. It’s all about the people and how they act. Actions speak a lot bigger and louder than words. Greenbrier shows action repeatedly,” says Clow.
Dara Garrett, a nurse leader at Greenbrier, conducts care conferences with family every three months. She adamantly tells her families that if they have a concern, she wants to be contacted right away. “That way I can address them. When I started doing that, I hardly ever have a negative complaint in my care conferences now. I tell them we are humans taking care of humans,” says Garrett. Garrett is also Clow’s mother’s nurse leader. “Dara, you sent me a long letter, and it just allayed my fears that she would be an integral member of the family,” says Clow